Customer Service is an integral part of any business, small business owners mostly manage it themselves while medium and large scale businesses either hire in house or outsource to specialized companies. In today’s fast paced environment and increased use of Social Media, users in general expect a business to act fast and offer instant support.
To coupe up with latest trends, it is important for a business to offer Support to their customers through Live Chat. This is also one of the reasons, many E-commerce businesses today build their stores on sites like Facebook, as it allows them to instantly interact with their customers.
Live Chat is still an untapped potential that can not only boost your sales but also help you understand your visitor’s behavior on your website.
We recommend the following Live Chat:
LiveChat is a simple and beautifully designed tool for online communication between a company and its customers. Now your clients can contact you faster and easier than ever before. LiveChat offers a built-in ticketing system, offline messages, canned responses, customer message preview, exportable reports and SSL encryption. It's possible to fully customize LiveChat widget with CSS styles. The customization can differ for domains and pages. It comes with many native integrations like Wordpress, Shopify, AdWords, Mailchimp or Facebook. It also allows you to build your own integrations, as you get access to powerful API. LiveChat support is available 24/7 so you can reach them at any time you need to. 2. ChatBot
Chatbot is a one-in-all solution that lets you create fully operating chatbots. The scenario tree structure and drag and drop interface are very intuitive. Quick Academy lessons can guide you through more complex topics such as capturing user data, using filters and training your bot. You can publish your bot in seconds using one-click integrations with popular messaging apps, and live chat services or just use a Chat Widget.
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